Shipping & Returns

At JSONS SPORTS, we aim to provide a smooth and reliable shopping experience. This Shipping & Returns Policy explains our delivery process, exchange conditions, and customer guidelines.

Shipping Policy

Delivery Time

We deliver orders across Pakistan through reliable courier services.

Estimated Delivery Time:

3–4 Working Days

Delivery time may vary depending on:

  • Customer location
  • Courier service availability
  • Weather conditions
  • Unforeseen circumstances

Once your order is dispatched, you may receive delivery updates through phone, SMS, or WhatsApp.

Order Processing

  • All orders are processed after confirmation.
  • Our team may contact you through phone or WhatsApp to verify your order details.
  • Orders with incomplete or incorrect information may experience delays.

Please ensure your:

  • Name
  • Contact number
  • Complete delivery address

are correct before placing your order.

Return & Exchange Policy

We want you to be completely satisfied with your JSONS SPORTS purchase.

If you receive a product with an issue, you can request an exchange within:

7 Days of Receiving Your Order

Exchange Conditions

To qualify for an exchange:

  • The product must be unused and in its original condition.
  • The product must have original packaging.
  • The product should not have any damage caused after use.
  • All accessories, tags, and included items must be returned.

Products that show signs of:

  • Usage
  • Damage
  • Modification
  • Improper handling

may not be eligible for exchange.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • Wrong product
  • Manufacturing issue

please contact us within 24 hours of delivery.

For verification, customers may be required to provide:

  • Order details
  • Clear pictures/videos of the product
  • Unboxing video (recommended)

Exchange Process

To request an exchange:

  1. Contact JSONS SPORTS customer support.
  2. Provide your order number and issue details.
  3. Our team will review your request.
  4. After approval, we will guide you through the exchange process.

Shipping Charges

  • Delivery charges may apply depending on the exchange reason.
  • If the issue is due to our mistake (wrong/damaged product), JSONS SPORTS will assist according to the situation.
  • Customer-related exchanges may require shipping charges.

Non-Exchangeable Items

Exchange requests may not be accepted for products that:

  • Have been used in matches or practice sessions
  • Are damaged due to misuse
  • Are returned after the 7-day exchange period
  • Are missing original packaging/accessories

Contact Us

For shipping or exchange-related queries, contact:

JSONS SPORTS

📞 WhatsApp / Phone:
03251945714

📍 Address:
Mehboob Minzal, Moin Ud Din Pur, Gujrat, Pakistan